POPULAR QUESTIONS

Frequently Asked
Questions

Have Question to clear? Ask us or see the popular question people asked to clarify. 

How do I make a reservation?

You can easily make a reservation through our official website, mobile app, or by contacting our reservations team directly.

What amenities are included in the room rate?

The room rate typically includes basic amenities such as toiletries, linens, and access to common facilities. Specific inclusions may vary, so please check the details while booking.

Is Wi-Fi available, and is it complimentary?

Yes, complimentary Wi-Fi is provided to all guests during their stay. Connect to the network using the provided login details.

What is the check-in/check-out time?

Standard check-in time is at [insert time], and check-out time is at [insert time]. Early check-in or late check-out may be available upon request and subject to availability.

Can I request a room with specific preferences or requirements?

Absolutely! You can make special requests during the reservation process, and we will do our best to accommodate your preferences, such as room location, bed type, or accessibility features

What is your cancellation policy?

Our cancellation policy varies based on the type of reservation. Please refer to the terms and conditions outlined during the booking process or contact our reservations team for details.

Do you offer airport shuttle services?

Yes, we provide airport shuttle services. Kindly inform us in advance of your flight details, and we will arrange the transportation for you.

Are pets allowed?

We understand the importance of pets in your life. Please check our pet policy or contact us directly to inquire about our pet-friendly accommodations.

Is room service available, and what are the hours?

Room service is available 24/7 for your convenience. You can find the menu in your room or contact the front desk for assistance.

How can I access the fitness center and other recreational facilities?

Guests have complimentary access to our fitness center and other recreational facilities. Please check with the front desk for operating hours and any specific requirements.

What COVID-19 safety measures are in place?

We have implemented enhanced cleaning protocols, social distancing measures, and other safety initiatives in line with current health guidelines. Details can be found on our website or by contacting the hotel directly.

How can I provide feedback about my stay?

We value your feedback! You can share your comments and suggestions through our online survey, available on our website, or speak directly with our guest relations team during your stay.